Order Information

We accept forms of payment via Internet, phone and mail. Please review the information below for the types of payments accepted for each category.

Methods of payment accepted via Internet:

• Visa
• MasterCard
• Discover Network
• American Express
• Diners Club International (14 digit card number beginning with 36)
• PayPal (What is PayPal™?)

For your protection, Foot Locker Canada reserves the right to hold credit card orders for complete bank verification. Please see credit card verification code information below regarding additional information that will be requested if using a credit card.

An important note about debit and credit card transactions:

When you place an order, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. If your order is shipped in multiple shipments, separate authorizations may appear on your account. Please note, these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your credit card will not be charged until your item(s) is shipped.

All online orders paid by credit card are processed on a secure server.

For your protection, Foot Locker Canada reserves the right to hold credit card orders for complete bank verification. Please see credit card verification code information below regarding additional information that will be requested if using a credit card.

Credit Card Verification Code
For your protection, we require an additional set of numbers known as a Verification Code. This is an extra safeguard for credit card purchases.

Depending on the credit card type, it is the 3- or 4- digit number printed on the back or the front of your credit card.

To find your Verification Code, locate your card among those examples pictured below.

Visa/MasterCard/Discover
The verification code is the 3-digit number found on the back of your credit card near the signature panel.

American Express
The verification code is the 4-digit number found on the far right on the front of your credit card.

The quickest way to check your order status and tracking information is by using one of the two online options listed below. If you need further assistance, you may contact us via email or phone to obtain the status of your order. All orders placed that contain an email address on the account will receive an email confirmation upon the placement of the order.

Unregistered Users:

To check your order status online immediately using your customer number and order number:

1. Click on the "Order Status" link in the upper right corner of the page or click here.
2. Enter your order number and customer number, then Submit.
3. To view package tracking information (if available), click the "Track It" button under shipping information.

Registered Users:

As a registered user, you can simply login to your account and you will have access to look up your orders without entering your customer number and order number for each one.

To do so, please follow the directions below:

1. Click on the "My Account" link in the upper right corner of the page.
2. Enter your Registered email address or Customer Number and Password to Access your Account.
3. From the My Account page, click the "Order History" link.
4. Your previously placed orders will be listed, along with their current status
5. To view the order in detail, click on the "View Order" link.
6. To view package tracking information (if available), click the "Track It" button under shipping information.

The quickest way to check your order status and tracking information is by using one of the two online options listed below. If you need further assistance, you may contact us via email or phone to obtain the status of your order. All orders placed that contain an email address on the account will receive an email confirmation upon the placement of the order.

Unregistered Users:

To check your order status online immediately using your customer number and order number:

1. Click on the "Order Status" link in the upper right corner of the page or click here.
2. Enter your order number and customer number, then Submit.
3. To view package tracking information (if available), click the "Track It" button under shipping information.

Registered Users:

As a registered user, you can simply login to your account and you will have access to look up your orders without entering your customer number and order number for each one.

To do so, please follow the directions below:

1. Click on the "My Account" link in the upper right corner of the page.
2. Enter your Registered email address or Customer Number and Password to Access your Account.
3. From the My Account page, click the "Order History" link.
4. Your previously placed orders will be listed, along with their current status
5. To view the order in detail, click on the "View Order" link.
6. To view package tracking information (if available), click the "Track It" button under shipping information.

Order history is a benefit for our registered users. It allows you to review up to the last nine months of orders placed online, by phone or by mail. To view your order history online, you must be a registered user. If you would like to register now, please click here.

To access your order history, please follow the directions below:

1. Login to your account using the "My Account" link in the upper right corner of the page.
2. From the My Account page, click the "Order History" link.
3. Your previously placed orders will be listed, along with their current status.
4. To view the order in detail, click on the "View Order" link.
5. To view package tracking information (if available), click the "Track It" button under shipping information.

If you received an order number and customer number on-screen immediately after submitting your order, as well as an email confirmation in your email box, your order was received and is being processed.

If you received an order number on-screen, along with a message indicating that your order has been received, but not immediately processed, please be assured that we have received your order and are working to process it as soon as possible. Please do not place a duplicate order by pressing submit more than once or by placing a new order. Your order will be entered within 24 hours of placing it online. Once your order is entered and processed, you will receive a confirmation email with your order number, customer number and order total.

If you did not receive a confirmation email, there are a few reasons this may have happened:

• You may have typed your email address incorrectly. This would make it impossible for us to send you an email.
• You have a spam blocker that is prohibiting confirmation emails from being received.
• Your order has not completed processing. Please allow 24 hours to process your order.

We are not able to re-send a confirmation email, but you can contact us to inquire about your order if you are in doubt. In addition, you can follow the directions under Track an Order Online to obtain details of your order.

Why are multiple charges appearing on my debit/credit account?

When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note: these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped. If your order is sent out in multiple shipments, (items may ship from a store, and/or our warehouse) separate authorizations and charges for each shipment may appear on your account.

Can I change or cancel an order?

When an order is sent to us from our site, we are generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact us if you wish to make a change. However, due to the above, we cannot guarantee your order will be changed. If you need to change/exchange or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled, you will receive a refund credit to your account. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Can I receive a sale price adjustment on a previous purchase?

We will be happy to give you a price adjustment on items purchased from Foot Locker Canada within 10 days of the shipment date for any item that has a price reduction. We apologize, but we are unable to honor price adjustments after the 10-day time period or the sale expiration date.